The Nigerian Electricity Regulatory Commission (NERC) has instructed electricity distribution companies (DisCos) not to demand payment from customers for replacing outdated or faulty meters that lack software upgrades.
NERC highlighted concerns over reports that some DisCos were requiring customers to pay for meter replacements, an action that violates Order No. NERC/246/2021. The order mandates DisCos to replace defective or obsolete meters at no cost, except in cases where the damage was caused by the customer.
The upgrade is part of a global meter software update set for November 24 to accommodate new electricity tokens.
NERC reiterated its commitment to safeguarding consumer rights and urged customers to report any DisCo non-compliance to regulatory standards.
