Electricity, banking, aviation top 2021 consumer complaint chart – FCCPC

The Federal Competition and Consumer Protection Commission (FCCPC) says electricity has again topped its 2021 consumer related complaints chart just like in 2020.

The Chief Executive Officer of the Commission, Mr Babatunde Irukera, told the News Agency of Nigeria (NAN) in Abuja on Sunday that banking related complaints were second on the chart.

Irukera explained that aviation and telecommunication related complaints followed the chart.

He said that the commission received and completed the processes of no fewer than 32,000 consumer related complaints in 2021, adding that 80 per cent of complaints were resolved.

“ For the sectors that received the highest complaints, we have electricity, banking then aviation is now competing with telecommunications on the third place.

“The biggest problem with the airlines is not even the technical issues but their lack of transparency, responsiveness and been able to refund passengers when it becomes absolutely clear that flying at that time becomes pointless for them.

“We are continuing that battle and then we are resolving many complaints,’’ he said.

On the challenges faced by the commission, Irukera said that some businesses were yet to come to terms that the regulatory space had changed and that they had a responsibility.

“Others include consumers who sometimes are very complacent and do not want to enforce their rights or those that criticise the commission even when their rights are being enforced.

“The nature of our challenges are modifying themselves as we go.

“COVID has presented an incredible challenge. It has changed our lives, changed how we work yet it has not changed how we consume.

“People are not going out much to buy things, even food, people now order them to come to them. What that does is that it raises the level of complaints because people are not able to access.

“So, there are more complaints but infrastructure for handling the complaints are still the same.

“The new normal that we find ourselves is one of the key challenges,’’ he said. (NAN)



More from author

Security: IGP inuagurates SPU donated by Akwa Ibom gov’t

The Inspector General of Police, Alkali Usman, on Wednesday inuagurated a Special Protection Unit Base 27, a Special Protection Unit Base of the Nigeria...

Mobile app to prevent human rights abuses launched in Jos

A mobile app that will prevent human rights abuses and generally help people to get timely legal services during emergencies has been launched in...

Electoral Act: Why we adopted, passed original committee recommendation – Rep

The member representing Malumfashi/Kafur federal constituency of Katsina State, Babangida Ibrahim, has disclosed that the House of Representatives adopted and passed the initial committee...

Why Buhari attended Barrow’s inauguration — Presidency

The Presidency Wednesday said President Muhammadu Buhari attended the inauguration of Adama Barrow, the Gambian President for a second term, in Banjul as a...